If you haven’t registered in our app yet, you can create an account by following these steps:

1. Tap Register and fill in the following details:

• Email
• Password
• First name
• Last name

2. Accept the Terms of Use and Privacy Policy by ticking the box.

3. Tap Create account.

Sign up with Google

You can also create an account using your Google account:

1. Tap Sign up with Google.
2. You’ll be redirected to Google.
3. Select the Google account you’d like to use.

Sign up with Apple

To create an account using your Apple ID:

1. Tap Sign up with Apple.
2. Select your Apple account.
3. Confirm with Face ID, Touch ID, or your passcode.
4. Tap Continue.

Your account will be created automatically.

Forgot your password? No worries. You can reset it in just a few steps:

1. Tap Log in on the home screen.
2. Select Forgot your password?
3. Enter your email address and tap Reset Password.
4. Check your inbox for instructions to create a new password.

You can delete your account in your profile page

• See profile
• Delete account
• Delete

If you delete your account, you can create another one at any time. All your information will be deleted.

There are three types of orders:

• Delivery

• Take away

• Store

All can be done from our App, available on Google Play and the App Store for iOS. In the home page - select ORDER NOW

• Select the order type

• Order now

• If your order is for Store or Take Away you must select the Store

• If your order is for Delivery you must add or select the delivery address

• Choose your items

• View order

• Checkout

Once the checkout is completed, you will receive a confirmation email and can also check your order in the App.

Currently, we do not offer this service and you can only order for the same day.

Depends on the restaurant, it may vary.

Breakfast from Monday to Friday from 8:30 or 9.00 to 11:30 or 12:00, and the weekends from 9:30 to 12:30.

Lunch and dinner Monday to Thursday from 12:00 or 12:30 to 23:00, Friday until 00:00, Saturday from 13:00 to 00:00 and Sundays from 13:00 to 23:00

Here you may find the restaurant's schedule

After making an order, you can contact us through our App in the Chat and Support section or call us on:

• For Spain +34 931 22 76 64

• For UK  +44 115 647 3195

For Spain, our working hours are from Monday to Thursday 10:00h to 23:00h, Friday and Saturday 10:00h to 00:00h and Sunday 10:00h to 23:00h.

For UK, For Spain, our working hours are from Monday to Thursday 9:00h to 22:00h, Friday and Saturday 9:00h to 23:00h and Sunday 9:00h to 22:00h.

You’ll be able to request your invoice after your order has been delivered.

If you already have an Honest Greens account:

1. Open the honest greens app.
2. Log in to your profile.
3. Go to the dropdown menu in the upper left corner.
4. Select the “My Orders” section.
5. Find the corresponding order and select the option to request an invoice.
6. Fill in the required details and you’ll receive your invoice instantly.

If you don’t have an Honest Greens account:

1. Go to the website

2. Create a new profile using your email and phone number.

3. Log in and open the dropdown menu in the upper left corner.

4. Go to the “My Orders” section.

5. Add your order (by clicking on “Add ”) using the ID from your order or your Glovo order ID, selecting the restaurant where you made your purchase.

6. Once the order is added, select the option to request an invoice within the order.

7. Fill in the required details and you’ll receive your invoice right away.

Through our App you can pay with Visa and MasterCard, Amex, Apple Pay and Restaurant Card and Sodexo Visa or Mastecard. 

You can add a payment method from the checkout page from your order.

1. Select the items and in the checkout page select "add new payment method"
2. Fill up the payment method details
3. If you would like to save the payment method details for future purchases - select the option "Remember for the next time"
4. Tap the option Pay

In your honest greens account you can save your most frequent delivery addresses such as work or home. Enter the home screen of the App and click on the menu option in the top left (3 lines):

1. View Profile
2. Addresses
3. New address
4. You can save it with an alias, such as Home or Work. Fill in the information and save.

1. Click the menu button (top left – icon with 3 stripes)
2. Click see Profile
3. Change the information you want and click Save
4. Your information will be updated

You can buy a gift card in our app, in the section Gift Card:

1. Buy a gift card
2. Select the amount and tap Buy a gift card
3. Fill up your friend's details, and dedication. You can schedule the gift card for later or send it now, once you have all the details, tap Confirm
4. Add the payment details and Pay

Your friend will receive an email with instructions on how to add the gift card balance to their Honest Greens account.

You can invite friends and family to our Honest People community by using the invite function on the App.

1. There are two options, you can send your unique link, or your friend can scan the QR code and complete the registration process.
2. When your friend completes their first order, minimum amount €7.90, your friend will receive €3 to his wallet the following day. Your credit will be added in your account in the upcoming 24h.

Depending on your profile ranking the amount may vary:

• Starter: €3
• Champ: €4
• Star: €6
• Legend: €9

1. Ordering style: Looking for the easiest option? Go with Chef's Selection. Prefer to build it your way? Choose Your Selection.
2. Menu selection: Chef's Selection offers 4 chef-curated menus, ready to order. Just pick your favourite. Your Selection lets you tailor your order from our full menu, plus catering-exclusives.
3. Delivery: Choose your delivery date, time and location. Just give us at least 48 hours' notice.
4. Review & Payment: Sign up or log in, review your order and checkout securely online.
5. You're all set: We'll review and confirm your order. Real food, delivered together, ready to enjoy.

✓ More questions? Contact us anytime at catering@honestgreens.com

Absolutely. Whether you're planning an early meeting, an afternoon break, or an evening event, we've got options.

• Breakfast: We offer a dedicated breakfast catering menu for orders over €150. Deliveries start from 9:00–9:30 AM. Simply contact us at catering@honestgreens.com and we'll take care of the rest.

• Snacks: Our catering-exclusive Sweet Boxes are perfect for coffee breaks, afternoon treats, and events. Available in three varieties, they feature a selection of mini desserts that are plant-based, gluten-free, and free from refined sugars. You can order them on their own or add them to any catering order. Looking for something savoury? We recommend sharing favourites such as Ben's Sweet Potato Fries, House Hummus, or a selection of buffet trays.

• Dinner: The same menu available for lunch can also be ordered for dinner. Browse the menu online and contact us at catering@honestgreens.com to arrange delivery and logistics.

Chef's selection

The easiest way to order.

Our chef has created four ready-to-go menus (best combinations of protein + side) designed to suit different dietary preferences.

Simply choose your favourite menu and we'll take care of the rest.

Your selection

Want full freedom?

Create your own catering menu by selecting the proteins, sides, and extras you prefer.

We offer two formats: buffet trays and individual lunchboxes.

Buffet trays

Designed exclusively for catering, our buffet trays are ideal for groups and for sharing. Depending on the selection, each tray serves approximately 5–9 people. Here are some pictures for reference.

Individual lunchboxes

Our lunchboxes are individually packed meals, ready to enjoy straight away. They are ideal when each guest prefers their own meal.

These 2 options are available in Chef's selection and Your selection.

• Mixed Menu: A balanced selection of plant-based and meat proteins, paired with the house-special sides.

• Vegan Menu: Plant-based proteins and sides.

• Chargrilled Menu: Grilled steak, chicken thighs and breast, paired with roasted vegetarian sides.

• Surf & Turf Menu: Salmon, falafel, steak and chicken, paired with the ideal sides.

Taxes are included in all menu prices. Delivery and Catering fees are calculated based on your order size and delivery location, and will be shown before checkout.

Cancellation Policy

• Small Catering Orders (€500 or less)
• Free Cancellation: Up to 48 hours before the scheduled delivery or event.
• Partial Refund: Cancellations made 24–48 hours before the event will incur a 25% fee of the total order value.
• No Refunds: Cancellations made within 24 hours of the event are non-refundable due to preparation costs.

• Large Catering Orders (Over €500)
• Free Cancellation: Up to 72 hours before the scheduled delivery or event.
• Partial Refunds:

▪ 75% refund for cancellations made 48–72 hours before the event.

▪ 50% refund for cancellations made 24–48 hours before the event.

• No Refunds: Cancellations made within 24 hours of the event are non-refundable.

Rescheduling Policy

At this time, rescheduling orders is not possible. However, please contact partnerships@honestgreens.com, and our team will do their best to assist you.

Modify your order

Orders that have been placed can not be modified. However, please feel free to contact to see if we can cancel the current order to place it manually.

For orders that have not been placed, please share your order details via email (catering@honestgreens.com) and we will take care of helping you the best way possible.

You will receive an email with your order status, whether it’s confirmed, pending or cancelled due to high demand or availability.

We will always be happy to help you if you have any problems or questions: contact us.

You will receive emails with your order status: pending, confirmed, cancelled.

If you have any questions, contact us: catering@honestgreens.com or fill this form.

Our earliest delivery time for lunch orders is 12:00 PM. Catering deliveries are scheduled within a one-hour delivery window to ensure careful preparation, transportation, and punctual delivery.

If you have a specific delivery requirement, please contact us at catering@honestgreens.com or leave a note when placing your order. We will do our best to accommodate your request, subject to availability.

The minimum order depends on the catering option you choose:

• Chef’s selection: minimum 10 people (even numbers).

• Your selection: minimum of 150€.

• Delivery: We deliver to most of the locations for a flat fee of €15. For orders outside of our standard costs may vary.

• Pick Up: If you prefer to pick up your catering we will process it manually. Please send us the following details to catering@honestgreens.com and we will get in touch with you in 24 hours:
• Delivery date
• Delivery location
• Delivery time limit
• Menu details (format, menu selection, extras)

Yes! We offer a wide range of options to suit different dietary preferences and requirements, including vegetarian, vegan, keto, low-gluten, lactose-free, pescatarian, and more.

You can find detailed allergen information in our allergen table. If you have specific needs, please include them in the comments section when placing your order or contact us at catering@honestgreens.com before ordering.

While we take great care when handling dietary requests, all our food is prepared in kitchens where allergens are present. As a result, we cannot guarantee that any product is free from traces of allergens due to the risk of cross-contamination.

Catering orders must by paid in advance to be confirmed.

• Our website offers a secure online payment. It’s one of the last steps when placing your order. We accept multiple cards: Visa and MasterCard, Amex, Apple Pay and Restaurant Card and Sodexo Visa or Mastecard.

• Your company’s policy only allows bank transfers? No worries! We can handle your order offline. Please send us the details of your catering to catering@honestgreens.com and we will get back to you within 24 hours.
• Delivery date
• Delivery location
• Delivery time limit
• Menu details (format, food selection, extras).

We do not take reservations, as our restaurants operate on a walk-in basis.

However, we do offer a private event space at our Pedralbes location in Barcelona for groups of 30+ guests.

The space includes:

• Private room
• Dedicated staff service
• Private bathroom
• Background music

For more information, please contact us at catering@honestgreens.com with your event details and budget, and our team will be happy to help.

Our app accepts payments from Flexible Remuneration cards like Ticket Restaurant, Tarjeta Gourmet, Cobee, etc.

If you have a monthly limit to your card, you can use it as a normal payment method.

If you have a daily limit and want to order above that limit, follow these steps:

1. Purchase a Gift Card for the value of your daily limit.
2. You’ll receive an email with the code for your Gift Card
3. Open the honest app, and enter Honest People, where you can introduce your code. The credit will be added to your account.
4. Simply complete your order using the credit on the app, and pay for any exceeding amount using your personal card.

The discount on your first Honest Base order applies to main dishes, Market Plates, and Garden Bowls only.

Still not seeing it? Make sure you’re ordering through Hg Base and that it’s your first order.

If the Honest Base option isn’t available when beginning an order, you’re ordering outside the time limits of your company.

Double check the My Company section to see until what time you can order and what days you’re benefit is available.

Make sure you’re ordering using Honest Base. If what you want to order says Kitchen Closed, you’re probably ordering through Store, Delivery, or Take away. Simply exit the order and select Honest Base.